Helpdesk with telephone support

We always log our cases during customer contact in order to be able to follow up, evaluate and constantly improve. Our ambition is to have the best customer service in the industry (and we are well on our way!). We believe that an important part of successful customer support is that we, like all other departments at Zhipster, sit together with all colleagues in the office in Varberg.

Say hello to two of our helpdesk stars: Janne and Charlie! They both have a technical education and several years of experience in the industry. In addition to data analysis and development, they work with, among other things, handling support cases and customer service.

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What are the most common questions?

There are no frequently asked questions. However, we have some categories of cases, such as how you as a customer can use different shipping services. Another category of questions could be about a shipment that could not be booked for any reason, it could be due to a variety of things that then need to be investigated.

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How do you develop customer support?

We are actively working on analyzing the help desk in order to be able to prevent and, if necessary, quickly rebuild things that can facilitate customers' everyday lives. An important part of the work is also to further educate the customers in our system.

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Do you use AI chat, for example?

We currently do not work with AI chat or auto-reply to emails. We want to work closely with our customers and are very quick to respond to both email and phone. We believe that an AI chat can extend the time until customers get the help they need.

For us, it is important to build a close relationship with the people who submit helpdesk cases. When you contact us, we want you to feel like you are turning to a helpful colleague who understands your needs and is working towards the same goals as you.