- We are a large company that has remained entrepreneurial. Then we need to work with partners who share this vision,” says Robin Erlandsson, Head of Logistics for Bygghemma. **
The trend of home renovation or DIY (Do-It-Yourself) has been pointing upwards in recent years. For the online trade Bygghemma, in the same period, this has therefore meant more orders, more packages sent and, as a result, greater turnover. As an organisation with the majority of the business in so-called drop-shipping, where Bygghemma sends the products directly from supplier home to customer without its own warehousing, the challenge has been to connect suppliers and customers together with contracted carriers. Something that requires a full overview so that the right item ends up at the right address.
- The challenge with drop-shipping lies in maintaining control by knowing what is booked by the customer all the way down to the supplier, says Robin Erlandsson.
While the increase in demand was welcomed, at the same time it demanded more from the organisation. Since much of the logistical work was carried out by a manual resource, Bygghemma decided in 2017 that the need for a more automated layout was a prerequisite for continued and, above all, sustainable growth.
- We needed a TA solution, says Robin Erlandsson, referring to a system for transport administration, TA.
The solution became Zhipster Enterprise TA. A cloud solution focused on the environment and customized process from order to delivery. By including multiple system components involving both end customers and suppliers, the TA system made deliveries unique, coordinated, faster and thus cheaper.
- For us, it was fundamental to be able to ensure that the product that is actually ordered is the one that is then delivered to the customer.
For Bygghemma, the solution starts with Zhipster at the check-out. When a customer has ordered their goods and is ready to pay, the system communicates with carriers, suppliers and Bygghemma in order to present the best possible shipping options.
- Our system automatically asks the question to Zhipster and then instantly receives an answer with which we can notify our cashier and provide relevant options for the consumer. Depending on the postcode and if, for example, we need to ship more than 20 kg, we may go up one step to home delivery instead of by proxy.
In connection with the selection of transport and delivery location, a unique product tracking is also created, which allows Bygghemma to gain control over the entire shipment. From order to delivery.
Today, five years into the cooperation, the company has a turnover of billions and has an article count of over 800,000.
- We have an advanced solution where we are integrated with each other. We have grown together with Zhipster. One of the reasons why we chose Zhipster was the flexibility that enabled customised solutions. Extremely fast paced company with fantastic support. There are short decision paths and fast deliveries. There is an openness and transparency when discussing solutions, which was a big reason why we chose Zhipster over other companies.
As a company in constant change dependent on technical solutions, Robin Erlandsson believes that Zhipster's work processes and short decision-making paths have been a prerequisite.
- As the industry changes, we are forced to correct our operations. We do a lot of customer-specific solutions and with Zhipster we always have an open and good dialogue. Something we value highly.
